For UK Customers

Free Standard Delivery on all orders over £85. Free delivery will be automatically applied at checkout when your order reaches this total.

Standard Delivery

• Cost: £3.99
• Delivery Time: Usually delivered within 2–4 business days
• Available across the UK.

Express Delivery

• Cost: £5.99
• Delivery Time: Usually delivered within 1–3 business days
• Faster delivery for urgent orders.

We aim to dispatch all orders as quickly as possible:

• Most orders are processed and shipped within 1 business day.
  
• Orders placed on weekends or public holidays will be processed on the next business day.
  

All UK deliveries are sent with tracked services so you can follow your parcel from dispatch to delivery.

Once your order has shipped, you will receive:

• An email confirmation
• Your tracking number to follow the delivery status
  

If you have not received tracking information within 48 hours, please contact support@aurraworld.com

If you’re not in when the delivery attempt happens, The carrier service may:

• Leave your parcel in a safe place
  
• Leave it with a neighbour
  
• Leave a note so you can go and collect it
  

If you are unsure, you can track your parcel using the tracking link provided.

Delivery times are estimates and may vary due to:

• Carrier delays
  
• Weather conditions
  
• Bank holidays and peak periods

We recommend allowing a few extra days during busy periods.

Unfortunately, delivery addresses cannot be changed once your order has been dispatched.

Please check your delivery details carefully before completing checkout.

We offer returns within 30 days of delivery.

To be eligible for a return:

• Items must be in their original condition, with no signs of wear or damage
  
• Items returned by mail must include all original packaging (tags, box, and pouch)
  

Returns requested after 30 days unfortunately cannot be accepted.

To start a return:

1. Contact our Customer Support team support@aurraworld.com with your order number.
2. Choose whether you would like a refund or store credit
3. We will provide return instructions and the return address.
4. Package your item securely and send it back using a tracked delivery service.

Customers are responsible for return shipping costs unless:

• The item is faulty
• The wrong item was received
• The product arrived damaged
  

Once your return is received and inspected:

• Store credit is usually issued immediately.
• Refunds to the original payment method are processed within 5–7 business days
  

Your payment provider may take additional time to process refunds.

Yes, if your item meets our return conditions.

Original shipping fees are non-refundable unless:

• The item is faulty
• You received the wrong product

If you receive a faulty or damaged item:

1. Contact Customer Support within 48 hours of delivery
2. Include your order number and photos of the issue
   
3. We will arrange a replacement or refund

We accept a range of secure payment methods, including:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

Yes. All payments are processed through secure and encrypted payment gateways. Your payment details are protected and never stored on our servers.

Unfortunately, payment methods cannot be changed once an order has been confirmed. If you need assistance, please contact Customer Support as soon as possible.

Payments may be declined for several reasons, including:

• Incorrect card details
• Insufficient funds
• Bank security checks
• Billing address not matching card details
  

If your payment is declined, we recommend contacting your bank or trying an alternative payment method.

Buy now, pay later options may be available at checkout depending on your location and eligibility. These options will be displayed automatically if available.

Yes. If you have store credit available, it will automatically appear and apply at checkout when you are logged into your account.

Store credit is added directly to your customer account after it has been issued or approved.

To use store credit:

1. Log into your account using the email address the credit was issued to
2. Add your items to your cart
3. Your store credit will automatically appear and apply at checkout
   

If your store credit does not cover the full order amount, you can pay the remaining balance using another payment method.

Store credit can be used alongside promotional discount codes unless otherwise stated.

Store credit cannot be transferred, refunded, or exchanged for cash.

Store credit is linked to your account and cannot be transferred to another customer.

You can check your store credit balance by logging into your customer account. Your available credit will also appear during checkout.

Yes, our jewelry is designed for daily wear and is water-resistant. However, we recommend following care instructions to help maintain the longevity and appearance of your jewelry.

Our jewelry is made to resist tarnishing and fading when cared for properly. We also offer a lifetime colour warranty against manufacturing defects.

Our jewelry is designed to be safe for most skin types. However, customers with severe metal sensitivities should review material details listed on each product page.

Yes, our jewelry is designed for everyday wear. Proper care will help extend the life and appearance of your pieces.

We provide a ring size guide on our website to help you find your correct size. If you are unsure, we recommend measuring your finger using our guide.

We accept exchanges for sizing issues within our returns policy timeframe, subject to availability.

We offer a 6-month limited warranty from the date of purchase that covers manufacturing defects in materials and craftsmanship. Our goal is to ensure your jewelry maintains the quality and reliability you expect from Aurra World.

Our warranty covers manufacturing-related concerns such as:

• Faulty clasps, links, or closures
• Structural breakage caused by craftsmanship defects
• Stone setting issues due to manufacturing faults
• Plating defects beyond normal wear when proper care guidelines are followed

Our warranty does not cover damage resulting from normal wear or external factors, including:

• Scratches, dents, or general wear from daily use
• Tarnishing caused by moisture, chemicals, or improper storage
• Accidental damage or misuse
• Repairs or modifications performed by third parties
• Lost or stolen jewelry
• Natural fading of plating over time

To request a warranty evaluation, please contact our support team and provide:

• Your order number or proof of purchase
• Clear photos of the jewelry showing the issue
• A brief explanation of the concern

Our team will review your request and guide you through the next steps.